Please read the below carefully.
Thursday 19th July 07:00 – 09:00
This change is a move of server location but will remain on the same Plesk 17.5 Control Panel system, unlike our migration last November which involved several major changes at once.
Please ensure you forward this message to people in your company that need to be aware of such changes.
How will this change affect our hosting?
We anticipate some customers will see some service interruptions during these 2 hours.
Therefore it is very important customers do not make changes to their website, email or hosting control panel during this maintenance window.
Customers may also get a security certificate alert when checking email – this will be very short term until we can authenticate new SSL certs for mail on the new servers
iSeek will contact customers who use external providers or services such as antispam services, Cloudflare or similar directly to advise of the change needed.
Our web servers ip addresses will change as per the below:
18.104.22.168 changes to 22.214.171.124
126.96.36.199 changes to 188.8.131.52
If you use POP email and your email software is set to always leave a copy of messages on the server, then after the changeover your email program will re-download all email on our servers even if it was downloaded before. You can just delete the emails you have already got but for some users this causes a lot of work as hundreds or thousands of emails are re-downloaded to the inbox again.
If this issue affects you after Thursday 19th July at 09:00, please close your email program and contact iSeek and we can advise on how to resolve this issue
Check your Website and/or Email Post Migration
We will post migration related updates on our Status Page
If you see any other issues with your website or email service please report them to us